Call Center Directors

Susan MacLean, MD
Medical Advisor
Clinidata Corporation, Toronto, Ontario, Canada

Barton Schmitt, MD
Professor of Pediatrics
Medical Director, After-Hours Call Center
Children's Hospital, Denver, CO

Herb Sutherland, DO
Medical Director of Emergency Department and Medical Call Center
Central Dupage Hospital Winfield, IL

Richard Thomas, PhD
Director, Samaritan Regional Poison Center
Phoenix, AZ

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Physicians

Gregor Blix, MD
Urologic Surgeon
Medical Director Healthcare Midwest Surgery Center
Bronson Methodist Hospital and Borgess Hospital, Kalamazoo, MI

John Brofman, MD
Pulmonologist
Medical Director of Critical Care
MacNeal Hospital and Health Network, Berwyn, IL

Andrew Davis, MD, MPH
General Internist
Assistant Professor of Clinical Medicine
University of Chicago Hospitals, Chicago, IL

Kellie Flood-Shaffer, MD
Assistant Professor, Obstetrics and Gynecology
Texas Tech University Health Sciences Center, Lubbock, TX

David Goldberg, MD
Director of Student Health
Assistant. Professor of Medicine
Loyola University Medical Center, Maywood, IL

Roger Kaldawy, MD
Assistant Professor of Ophthalmology and Visual Sciences
Boston University School of Medicine, Boston, MA

Tony Lang, MD
Internist, Mercy Hospital and Medical Center
Chicago, IL

Katherine Nolan-Watson, MD
Assistant Professor, Obstetrics and Gynecology
Loyola University Medical Center, Maywood, IL

Edward Otten, MD
Toxicologist
Professor of Emergency Medicine
University of Cincinatti Medical Center, Cincinatti, OH

Greg Ozark, MD
Director, Med-Peds Residency
Loyola University Medical Center, Maywood, IL

Paula Podrazik, MD
Geriatrician
General Internist and Emergency Department Physician
University of Chicago Hospitals, Chicago, IL

Anna B. Reisman, MD
Assistant Professor, Department of Internal Medicine
Yale University School of Medicine, New Haven, CT

Daniel Stone, MD, MBA
Attending Physician and Clinical Instructor
Northwestern University Emergency Medicine Residency, Chicago, IL

Penny Tenzer, MD
Associate Professor of Clinical Family Medicine
Vice Chair, Director of Family Medicine Residency
University of Miami School of Medicine, Miami, FL

Diana Viravec, MD
Chief Academic Officer
Assistant. Medical Director, Emergency Services
MacNeal Hospital and Health Network, Berwyn, IL

James Wilkerson, MD
Attending Pathologist
Merced Pathology Laboratory, Merced CA

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Nurses

Mary Alexander, CRNI
Chief Executive Officer, Infusion Nurses Society (INS)
Editor, Journal of Infusion Nursing
Norwood MA

Joanne Dedowicz, RN
Director of Resource and Referral, Behavioral Health
Edwards - Linden Hospital, Naperville IL

Jenny DuFresne, RN
Manager for Valley Connection Call Center
Santa Clara Valley Hospital, Santa Clara, CA

Rebecca Gebhart, RN, MSN
Faculty, University of Phoenix, Phoenix, AZ
Call Center Advisor, ExpertKnowledgeNetwork.com

Deborah Gresham, RNC, MSN
Clinical Nurse Specialist, Center for Women’s Health Care
Miami Valley Hospital, Dayton, OH

Valerie Grossman, RN, BSN, CEN
Director of Medical-Surgical Services
Via Health Hospital, Rochester, NY Laura Mahlmeister, RN, PhD
Educational and Nurse Legal Consultant, Labor and Delivery Nurse
Mahlmeister and Associates, San Francisco, CA

Kelli Massaro, RN
Telephone Triage Consultant
Call Center Nurse, After-Hours Call Center
Children's Hospital, Denver, CO

Donna Matthews, RN
Director of Professional and Client Services
Fonemed, St. John's, Newfoundland, Canada

Becky McGowan, RN
Call Center Nurse and Emergency Department Nurse
MacNeal Hospital and Health Network, Berwyn, IL

Kim McCormick, RN
Telephone Triage, Home Health and Hospice Nursing
MacNeal Home Health Care, Berwyn, IL

Laurie Peachey, RN
Clinical Practice Consultant
Clinidata Corporation, Toronto, Ontario, Canada

Joan Rucker RN
Perinatal and Maternal Educator
MacNeal Hospital and Health Network, Berwyn, IL

Beverley Tipsord-Klinkhammer, RN, MBA
Senior VP of Patient Services
Onslow Memorial Hospital, Jacksonville, NC

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Dentist

James Discipio, DDS
LaGrange, Illinois

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Behavioral Health

Counselor Jennifer Vitagliano, MC, CPC
Helpline Coordinator, Behavioral Health Services
Banner Health System Call Center, Phoenix, AZ

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